Shipping policy
Anglers Corner is a trading name of "Great Outdoors Superstore Ltd".
Delivery
- Delivery times and rates
- What if I need to reschedule a delivery?
- Where is my order? / How do I track my order?
- What if my order arrives damaged?
- Change of address, leaving with neighbours or in safe-spaces.
- What if my order is not delivered correctly?
- Do you deliver products outside the United Kingdom?
- Can I order from your website and collect from a shop?
Delivery Times And Rates
We deliver most items Monday to Friday, 9am-6pm.
MAINLAND UK RATES
Our UK Mainland Postage costs are calculated automatically and are based on the sum of your total purchase and whether your order contains a Large/Specialist item:
|
Standard Shipping:
|
Express Shipping:
|
|
Large/Specialist Shipping:
Age Restricted Items: Unfortunately the sale of some items is restricted to children under the age of 18. For example, Knives and Airgun Pellets. These can only be sent on an Age Verification postal service.
|
*We try to ensure customers get their goods as soon as possible, or at least within the given time frames above. However on occasions it can sometimes take longer.
*Restrictions apply to all postage options, please see 'Important Information' section below.
INTERNATIONAL SHIPPING
Our standard international postage cost is £10, although this is subject to maximum weight and dimensions as described below. In the event that insufficient postage has been charged we will either notify you of the postage difference, or in the event that an item can not be shipped to your country will arrange a full refund for you.
*Restrictions apply, please see 'Important Information' section below.
IMPORTANT INFORMATION
Our standard postage charges do not apply to items over 90cm in length or exceeding a weight of 2kg or more. Additional postage charges may apply, please contact us for details.
Our Mainland UK postage costs exclude Highlands and Islands. In the event that insufficient postage is paid we will notify you. Goods will not be shipped until sufficient postage has been provided.
Products may be sent out from multiple locations and therefore may arrive separately, but you will not incur additional delivery charges as a result.
We reserve the right to change any of our postage charges without notice.
We try to ensure that our customers are charged the correct amount of postage when checking out. In the event that a customer has paid insufficient postage we will notify you either by Telephone or Email. This does not affect your rights to a refund if you are unhappy with the difference.
What if I need to reschedule a delivery?
If you would like to reschedule your delivery time, please contact our Customer Services department at 01554 773981 between 9am and 5.30pm Monday to Friday or contact us using our contact form.
How do I track my order?
To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on 01554 773981 between 9am and 5.30pm Monday to Friday and one of our Sales Team will provide you with a full update.
What if my order arrives damaged?
In the unlikely event that you order arrives in an unsuitable condition, please contact us immediately. We will request photographs to be sent, images that clearly indicate the damage to both the exterior packaging and the product. Once we have this material we will then open and investigation with the courier.
Note: In some cases we may require the damaged goods returned for inspection.
Once investigations are complete we will then offer either a replacement, repair or refund in accordance with our Refunds and Returns Policy.
Change of address, leaving with neighbours or in safe-spaces.
Many courier's offer services to change your delivery after it has been shipped. Whether it is to ship to an alternative address or even opting to allow the courier to deliver to a neighbour or safe-space.
Choosing to use these services puts your delivery at greater risk and can allow couriers to deliver the parcel in locations that you may feel are un-safe but meet their terms and conditions.
We highly recommend against using these services. We always try our very best to resolve delivery issues but cannot accept liability for parcels that go missing as a result of using these services.
What if my order is not delivered correctly?
If you have received notification that your parcel has been delivered, but you have been unable to locate it or otherwise dispute the successful delivery, we need satisfactory confirmation that you have checked the following:
- Confirmed the Delivery Address provided by you was correct.
- Looked for a missed delivery courier card (if applicable).
- Checked with all members of your household and neighbours.
- Searched the safe spaces around your property.
When you have confirmed the above in writing, we will ask you to complete our ‘Delivery Dispute’ declaration.
Upon receiving your declaration we will then proceed to contact the courier and get them to open a formal investigation.
Once investigations are complete we will then offer either a replacement or refund in accordance with our Refunds and Returns Policy.
Do you deliver products outside the United Kingdom?
Yes, our worldwide shipping currently delivers to over 200 countries, although some large bulky items can not be delivered to certain areas. If an item is payed for and we later find out that it can not be delivered to that destination, a full refund will automatically be issued.
Can I order from your website and collect from a shop?
Yes, at the checkout select "Store Pick-Up" when paying for your goods, when your items are ready for collection you will be able to collect them from our retail store 'Anglers Corner'.