Refund policy

Anglers Corner is a trading name of "Great Outdoors Superstore Ltd".

Refund & Returns Policy

This section tells you about the our Refund & Returns Policy, whether as a guest or a registered user.

Here are all our Policies, please ensure to read them and make sure you are satisifed before making your purchase.

Order Cancellations
If you are contracting as a consumer, you may cancel a Contract at any time within 7 working days, beginning on the day after you received the Products. Provided you comply with this clause and the Terms & Conditions Of Sale Returns Policy, and take reasonable care of the Products, you will receive a full refund of the price paid for the Products in accordance with our returns policy.

To cancel a Contract, you must inform us either by writing to us at Great Outdoors Superstore Ltd, 80 Station Rd, Llanelli, Carmarthenshire, SA15 1AN... or by sending an email to info@anglerscorner.co.uk.

If the Products have been processed for delivery or have been delivered at the time you notify us of your wish to cancel the Contract, then the Products must be returned to us at your own cost and risk. We will arrange for the Products to be collected from you either by us or by a third party and will make a charge for providing this service.

You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This includes but is not limited to the damage of the original product packaging. If products are returned with excessive damage to the original packaging, or can no longer otherwise be sold as 'New', we reserve the right to deduct from your refund value to cover damages.
 
Return address
For all returns, please send them to the address below. Please include a note containing your order information and an explanation for the reason for the return.

Failure to include this information would likely delay our ability to process the return.

RETURN ADDRESS:

FAO RETURNS
A.C
80 Station Road
Llanelli
Carmarthenshire
SA15 1AN
Returns Policy
- Cancellations
If you have cancelled the Contract in accordance with the 'Order Cancellations' policy above and the Products have been processed for delivery or have been delivered to you then we will request that you return the goods to us by sending them via a standard courier service or alternatively we may arrange for the Products to be collected from you. Following the collection of the Products from you, we will check that you have taken reasonable care of the Products. Subject to our being satisfied that you have taken reasonable care of the Products, we will process the refund to you as soon as possible, and, in any case, within 30 days following the day on which you have given notice of your cancellation of the Contract. In these circumstances, we will refund the price of Products in full, including the cost of sending the item to you.

Unfortunately we cannot stop an order once it's been confirmed by us. If you change your mind about your order after this point you can return the Products to us in accordance with this returns policy.

If you have cancelled the Contract in accordance 'Order Cancellations' policy above and the Products have not been processed for delivery, then we will process the refund due to you as soon as possible and, in any case, within 30 days follows the day on which you gave us notice of cancellation of the Contract.

- Delivery Disputes (Damages)
If you dispute the condition of your delivery (for example, if you think the Products are defective or they do not match their description), we will request photographs to be sent that clearly indicate the issue.
- Delivery Disputes (Lost parcels)
If you dispute the arrival of your delivery (for example, the parcel shows delivered, but you have not received it). We will require you to provide written confirmation that you have checked with all household family members, with your neighbours and all the safespaces around your property.

For any Dispute, we will request that you complete our 'Delivery Dispute' form as a formal declaration. After we have received both the declaration and the photographic media (for Damages), we may open an investigation with the Courier and/or the manufacturer. 

- Return of damaged/faulty items
In the event that item(s) have arrived damaged, faulty or otherwise defective, we will provide a means for you to return the item(s) free of charge. The method of return may differ, depending on the size and weight of the items.

In the event that you experience difficulty returning the item(s) via the provided method, we require you to contact us immediately so that we can provide you an alternative return method.
We only offer free returns via our own pre-approved return methods, we are unable to refund your return postage costs if you choose to return items via more expensive services.

- Investigations
We are unable to offer repair, replacement or refunds until Image/Video verification and a formal declaration has been provided (if requested) and until Courier/Manufacturer investigations are completed. Please note Courier investigations can take some time, cases can take 30 days or more during busy periods. However, we will always try to insure these are completed as swiftly as possible. 

When the investigation is complete we will first try to repair or replace the damaged item, where this is not possible we may wish to collect the Products from you and examine them. We will notify you of our decision regarding a refund within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund.

- Refunding Returns
Products returned to us because of a defect will be refunded in full, including a refund of the delivery charges for sending Products to you (with the original order). In all cases, please ensure that the despatch note is returned with the Products as proof of purchase. We recommend that you take a copy for your own records.

If items are returned because they are no longer wanted or suitable, were not damaged, defective or described inaccurately, and were correct at the time of sending, we will process the refund to you as soon as possible providing you have taken reasonable care of the products. Note: return delivery costs will not normally be refunded.

We will always refund you using the same method you used to pay for the Products. Processing time may vary depending on your payment method.

Our Liability
In the event of a fault in our Products (including a defect or a Product not matching its description) notified to us within a reasonable time after delivery we will (subject to confirmation of the fault and provided that the Products have been treated by you in accordance with the manufacturers’ guidelines and care instructions), exchange the Products or refund you in full (including any delivery and collection charges) but we shall not have any other liability towards you.

This does not affect your statutory rights.